Structural Lifetime Warranty

Gaylord Forest Products Limited warrants to the original purchaser, its pre-finished hardwood floors against any manufacturing defects caused by improper milling, grading, staining and coating. Structural Lifetime warranty means the hardwood flooring product will remain free from defects in lamination, assembly, milling, dimension and grading for as long as the original purchaser owns the residence. Following recommended installation guidelines and complying with our floor maintenance procedures and the specific relative humidity conditions within your home is essential. Should it be necessary to correct a manufacturing defect, Gaylord will supply material to replace the effected boards.

25 Year Finish Guarantee

We guarantee to the original purchaser that the product finish will not wear through or separate from the wood for a full 25 years from the date of purchase, when used under normal residential traffic conditions. We guarantee the product finish against manufacturing defects and flaws in the application of wood stain and polyurethane titanium oxide finish. Small checks and splits may be natural characteristics of wood.

Pre-Installation Warranty

Flooring must be installed in accordance with Gaylord Forest Products’ Installation and Maintenance recommendations. Flooring should be inspected before installation. If any defects are discovered during installation, do not continue and notify Gaylord Forest Products of the defects.

Warranty Exclusions

• Indentations, scratches or surface damages caused by lack of proper maintenance, misuse, negligence or accidents.
• Spiked heeled shoes, water, fire, wet mopping, erosion, pebbles, sand and other abrasives.
• Insufficient prevention/protection in kitchen working stations, under furniture and/or extreme environmental conditions.
• Insects, pets, natural wood fiber surface discolouration.
• Poor workmanship by installer.
• Failure to follow all the manufacture’s written installation and/or maintenance instructions, misuse or improper alterations of original manufactured products.
• Attempt to repair, replace or refinish prior to an inspection by Gaylord Hardwood Flooring

Colour variations are a natural occurrence in flooring due to age, species, and exposure to UV light.  The mild colour variations are not covered under this warranty.  Gloss reduction is considered surface wear, therefore not covered under this warranty.

Hardwood flooring is produced from natural products; therefore all wood floors will expand and contract due to seasonal moisture level changes.  This expanding and contracting is not covered under this warranty.

“Heritage Grade” flooring is also excluded from the warranty.  However, should you be unsatisfied with the product, Gaylord Hardwood Flooring will stand behind their product.